1. Terms shown at checkout

JobKit payments are processed by Lemon Squeezy. The refund and consumer terms displayed at checkout and associated with your order apply to that purchase. This page explains JobKit’s intended handling and does not remove rights you have under applicable consumer law.

2. Digital products

The Job Search Kit is a downloadable digital product. Because access is normally provided immediately after payment, a change of mind after downloading or accessing the files may not qualify for a refund where the law permits that limitation.

Please ask for help if:

• you were charged more than once for the same order;
• the download supplied is corrupt or materially incomplete;
• you cannot access a valid purchase after reasonable troubleshooting; or
• the product is materially different from its description.

JobKit will first try to correct a delivery or file problem. A valid refund request may then be processed through Lemon Squeezy.

3. CV review service

If a CV review has not started, contact support promptly to ask whether cancellation is possible. Once the review has started or feedback has been delivered, a change-of-mind refund may not be available. If the agreed service was not delivered, contact support with the order details so the issue can be investigated.

4. Recruitment outcomes

Not receiving an interview, job offer or employment does not by itself make the digital product or review defective. JobKit does not promise those outcomes.

5. How to request help

Use the order-support link on your Lemon Squeezy receipt and include your order number, purchase email and a short description of the issue. Do not send card details.

6. Processing

Approved refunds are returned through the original payment channel by Lemon Squeezy. Bank processing times are outside JobKit’s control. JobKit does not request banking credentials to issue a normal checkout refund.